Answers from your content
Pages, PDFs, FAQs and policies indexed so replies are grounded in what you have published, with links to the source.
AI chatbots · Website & WhatsApp
AI chatbots that answer customers from your own content.
Customer-facing chat for your website and WhatsApp — answering questions, capturing leads and booking appointments, with a person taking over when it matters.
- ChannelsWebsite · WhatsApp
- AnswersFrom your content
- LanguagesEnglish · Hindi · Hinglish
- FallbackHuman handoff
Bright Infonet is a Panchkula-based software company that builds AI chatbots for websites and WhatsApp. The chatbot answers customer questions from your own content, captures leads, books appointments and hands the conversation to a person when it cannot help. It can reply in English, Hindi or Hinglish, and is tested against real customer questions before launch.
A chatbot and an AI agent are not the same thing. A chatbot talks to your customers: it answers questions, collects details and routes them. An AI agent works behind the scenes on tasks inside your systems. This page covers the customer-facing chatbot; our AI agents service covers the back-office side.
The old kind of chatbot followed a fixed menu and frustrated anyone who typed a real question. Modern chatbots use a language model with retrieval over your own pages, price lists, policies and FAQs, so they answer in natural language but stay within what your business has actually published.
Most Indian customers would rather message on WhatsApp than fill in a form. We build on the WhatsApp Business Platform through an approved provider, with your website chat sharing the same knowledge and the same inbox, so your team sees every conversation in one place.
What it does
A chatbot that knows its limits.
Lead capture
Name, number and requirement collected in conversation and pushed to your CRM, sheet or email.
Bookings & enquiries
Appointment slots, demo calls or site visits booked from the chat, with confirmations sent automatically.
Human handoff
The bot passes the chat to your team with a summary when a customer asks, gets stuck or raises a complaint.
Order & status lookups
Customers check an order, ticket or application status after verifying who they are.
Guardrails
Topics the bot must refuse, no invented prices or promises, and a clear message when it does not know.
Before and after launch
Tested like any other customer channel.
Question bank
Real customer questions collected from your inbox and calls, used to test the bot before it goes live.
Answer evaluation
Each change is checked against the question bank so a fix in one place does not break answers elsewhere.
Conversation review
A dashboard of chats, unanswered questions and handoffs so content gaps are easy to fill.
WhatsApp templates
Message templates and opt-ins set up so follow-ups follow WhatsApp Business policies.
Privacy controls
Personal data minimised, retention limited and conversations stored in your own account.
Running cost tracking
Model and messaging costs monitored per conversation so the bot stays affordable as volume grows.
Is this for you?
A good fit if…
- Your team answers the same customer questions on WhatsApp and phone all day.
- Website visitors leave without contacting you because nobody replies after hours.
- You tried a menu-based chatbot and customers found it frustrating.
- You want a bot that refuses to guess, rather than one that makes up answers.
FAQ
Common questions.
What is the difference between an AI chatbot and an AI agent?
A chatbot is customer-facing and mainly answers, collects and routes. An AI agent carries out tasks inside your systems, such as updating records or processing documents. Many businesses start with a chatbot and add agents later.
Can the chatbot work on WhatsApp?
Yes. We connect it to the WhatsApp Business Platform through an approved provider, so it replies on your business number and hands over to your team in a shared inbox.
Will the chatbot make up answers?
We design it to answer only from your approved content and to say when it does not know. We test it against real questions before launch and keep reviewing unanswered ones.
Can it reply in Hindi or Hinglish?
Yes. Modern language models handle English, Hindi and mixed Hinglish well; we test the replies with your real customer messages in each language.
How much does an AI chatbot cost to run?
Running cost depends on conversation volume, the model used and WhatsApp messaging charges. We estimate it during the pilot and show cost per conversation on a dashboard.
Can the chatbot connect to our CRM or booking system?
Usually, if the system has an API or integration option. We confirm what it supports during discovery and start with the connections that save your team the most time.
Keep reading
Related pages.
Have a project in mind?Talk to an engineer →